Information We Collect

• Account Information: When you register, we collect your name, email, phone number, delivery address, and payment information.
• Location Data: If you permit, we collect your real-time location to facilitate order delivery.
• Usage Data: We collect information on how you use the app and your device (e.g. device ID, IP address, browser type, and app usage patterns).
• Cookies and Tracking: We use cookies and similar technologies to improve your experience and track app usage.

How We Use Your Information

• To process your orders, process payments, and deliver your orders.
• To verify your identity, maintain your account, and personalize your experience.
• To communicate with you about your orders and respond to your inquiries or support requests.
• To send promotional messages or special offers if you opt in.
• To comply with legal obligations and protect CRM's rights.

Data Storage and Security

• We store your information on secure servers and use encryption to protect sensitive data.
• Access to personal data is restricted to authorized personnel only.
• We retain your personal data only as long as necessary to provide services or as required by law.

Sharing Your Information

• We share information with service providers and partners who help us operate the app: for example, restaurants and delivery companies receive order details and delivery addresses to fulfill orders.
• We share payment details with payment processors (e.g. banks or online payment gateways) to complete transactions.
• We share location data with mapping service providers (e.g. Google Maps) to facilitate delivery routes.
• We will not sell your personal data to third parties. We may share anonymized or aggregated data for analysis or reporting.
• We may disclose personal data if required by law or to protect our rights (such as in response to a court order or legal investigation).

Third-Party Services

• The CRM app integrates third-party services like Google Maps for location/directions and secure payment gateways for transactions. These services have their own privacy policies.
• We only share the minimum information necessary with these providers to offer the service.

Your Rights

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: You can update or correct your personal information through your account settings or by contacting us.
• Deletion: You may request deletion of your account and personal data, subject to legal obligations.
• Consent Withdrawal: If processing is based on consent, you may withdraw consent at any time.
• Objection: You can opt out of marketing communications at any time.

Legal Jurisdiction

This Privacy Policy is governed by the laws of the Hashemite Kingdom of Jordan. Any disputes will be subject to the jurisdiction of Jordanian courts.